Return Policy

Thank you for shopping with us. Your satisfaction is of the utmost importance, and we want you to be completely happy with your purchase. This Return Policy outlines the terms and conditions under which returns, exchanges, and refunds will be processed.

Returns:

  1. Eligibility: We accept returns within [number of days, e.g., 30 days] of your original purchase date. To qualify for a return, the item must be unused, in its original condition, and in the original packaging.
  2. Return Process:
    • To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return.
    • Upon approval, you will receive a Return Authorization (RA) number along with instructions on how to return the item(s).
  3. Return Shipping: Customers are responsible for the cost of return shipping, and we recommend using a trackable shipping service to ensure the safe return of the item. The RA number must be clearly marked on the outside of the return package.
  4. Refund Processing: Once we receive and verify the returned item(s), we will process your refund. Refunds will be issued to the original payment method and will exclude any shipping charges, taxes, or other applicable fees. Please allow [number of days, e.g., 5-7 business days] for the refund to reflect in your account.

Refunds:

  1. Refund Amount: We will refund the purchase price of the returned item(s), minus shipping fees, taxes, and any applicable restocking fees. The refund will be credited to your original payment method.
  2. Exchanges: If you wish to change the quantity or product, please follow the return process above to return the original item(s) and place a new order for the desired quantity or product.

Damaged or Defective Items:

If you receive an item that is damaged or defective, please contact our customer service team immediately at [email protected]. Please include photos of the damaged product and your order number. We will provide you with further instructions and offer a replacement or refund based on the nature of the issue.

Non-Returnable Items:

Certain products are not eligible for returns, including:

Changes to This Policy:

We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. By continuing to use our website or making a purchase, you accept and agree to the revised Return Policy.

Contact Us:

If you have any questions or need further clarification regarding our Return Policy, please don’t hesitate to contact us at [email protected].